At Befli, we take great care in delivering your products, and we do it by partnering only with reputed courier services.
No matter where you are, we will deliver your order. For safe handling of products, we reach you via one of the highly reputed third-party courier services.
We take pride when you adore the product you buy, but in case if something doesn’t go right, please let us know.
Our return policy is customer friendly. If you wish to return a product, contact us within 72 hours from the time of delivery, and our customer support executive will help you with the process to return the product(s).
If you report returns due to damaged/defective/incorrect product, you have to re-send the product to us, and you will get your order either replaced or refunded within 3 working days of receipt of the parcel. In an unlikely event that you receive a damaged product, simply record the unboxing of the parcel and write an email to us. All claims of return must be accompanied by detailed images and the purpose of returning the product.
We accept returns only if the product is incorrect/damaged/defective.
For any other reasons, while we accept returns, we do not provide reverse pick up for your orders. If you ship a product, you must provide tracking information within a day of dispatch by mail. Once we receive the product you shipped at our place, we will process your refund or give an exchange as per your requirement. Don’t forget to mention your order number on the return package. If you ship a product, do ensure that we receive it in our warehouse within 7 working days. At the time of refund, the shipping charges incurred by us will be included in your refund amount.
If you return a product back to us, take measures to ensure that the product does not get damaged on its return shipping. Do cover the package in polythene plastic, and return it in an envelope to avoid damage due to water or rain.
Conditions for Return
For placing a return, please ensure that the clothes are not used, altered, washed, soiled or damaged in any way. We accept returns only if we physically receive the product back within 10 days of return request. Keep the original tags and packaging intact. The box should be undamaged for the items that come in branded packaging. We do not cover the cost of return shipping. This cost will be deducted from the refund amount.
We care that your order reaches you safely and on time. In the off chance that your received product is damaged/defective /incorrect product, send us an email within 48 hours from the time of delivery to successfully start the replacement process.
Once your replacement claim is reviewed, accepted, and registered, we will arrange for a reverse pick up. Kindly keep the product duly packed and ready for the courier to pick up. We will provide a replacement for your product if available. If a replacement is not possible, the amount you paid for that order will be refunded to you.